Availability
Availability
SmartQuotes availability practices are designed around the role of the platform: collecting commercial intake, supporting partner workflows, and preserving fit-intelligence context across interactions. Availability commitments mature with production usage and enterprise pilots.
| Capability | Current position | Status |
|---|---|---|
| Cloud deployment | Cloud-native deployment supports repeatable release and infrastructure management. | Evidenced |
| Health monitoring | Health checks and uptime monitoring are maintained for public and API surfaces. | Designed / In Progress |
| Backup strategy | Backups and retention should be defined for application data and critical configuration. | Designed / In Progress |
| Recovery objectives | RTO/RPO targets will be defined once production service levels are established. | Planned |
| Incident communications | Customer and security communications will be documented in the incident response plan. | Planned |
For enterprise review
Highlights for review
- Availability practices described at a high level
- No unsupported uptime percentage
- Recovery planning described as a readiness area
- Security contact available for enterprise review
SmartQuotes is building its security and operational practices in alignment with SOC 2 Trust Services Criteria. SmartQuotes has not completed a SOC 2 Type I or Type II audit, and nothing on these pages is a certification, attestation, or audit report. Status labels reflect current readiness, not completed controls.